FAQs
FAQs - Frequently Asked Questions
How much do you charge for delivery?
- Delivery is NEXT DAY to most UK addresses and is FREE for all purchases over £96.00 (including VAT).
- For deliveries under £96.00 there is a £9.60 delivery charge (includes VAT).
- For delivery to Scottish Highlands and Islands, Northern Ireland and all other offshore UK postcodes, please contact us for a delivery cost.
- Feel free to call us if you have any queries about your delivery.
What are the differences between textile cleaning cloths and lint free cloths?
Textile cloths are more widely recognisable as "rags". Although this suggests an ex-clothing product, the vast majority of our cleaning cloths are ex-hotel laundry. In effect they are repurposed products.
Lint free cloths are manufactured solely for wiping cloth purposes. As they are less bulky than textile cleaning cloths you will get more individual cloths per kilogram and therefore better value for money with a lint free product. As non woven technology improves, lint free cloths are gradually looking and feeling more like textile cloths.
Where do textile cleaning cloths come from?
Most of our textile cloths are from UK based commercial laundries. The majority of the materials are ex-hotel rental and once they are damaged or if they fail quality control, they are rejected. Rather than being sent to landfill/incineration, they are re-routed into the cleaning cloth market.
What does ‘lint free’ mean?
The term lint free cloth is a common name for cloths made from non-woven fabric. This is effectively a man-made material that is manufactured from a sheet of fibres, bonded together into a web by heat. After this, the sheet material is rolled in large mill rolls then it is converted into a variety of products. Fibres such as polyester, polypropylene and viscose are widely used in non-woven products and often combined with wood-pulp when manufacturing wiping cloths.
Simply put, lint free means that no fibres get left behind on surfaces when wiping or polishing. This is handy when cleaning glass or metal for example. It is also useful in working or home environments where cleanliness is critical.
If I pay by PayPal how do I get a refund?
Once we have received a returned item, we can issue a refund via your initial payment method. This could be Paypal, BACS transfer or credit/debit card.
If I’m not happy with my order can I get a refund?
Yes, we accept returns of any item when notified within 14 days of the goods being received. TWC will cover the return delivery cost if the goods are faulty, not to the expected standard or as described. In such instances we will arrange collection and issue a full refund once we have received the goods. The purchaser will cover the cost for all other returns such as a wrong product order. Please remember, we can supply free samples to try before you buy! Please ensure all products are in the original packaging and in good condition when returned.