Frequently Asked Questions

It can be difficult to select the right cloth you need particularly from just looking at pictures on a website. We do try and narrow down the process by suggesting the type of industries/businesses using a product but this isn't a one size fits all. If you are struggling to find the right product, don't hesitate to give us a call. With years of experience we can help you choose the cleaning, polishing or wiping cloth that perfectly suits your needs.
Yes, we are happy to send out samples to ensure you get the product that is exactly right for you. Just call us to discuss your needs.
  • Delivery is NEXT DAY to most UK addresses and is FREE for all purchases over £96.00 (including VAT).
  • For deliveries under £96.00 there is a £9.60 delivery charge (includes VAT).
  • For delivery to Scottish Highlands and Islands, Northern Ireland and all other offshore UK postcodes, please contact us for a delivery cost.
  • Feel free to call us if you have any queries about your delivery.

Once we have received a returned item, we can issue a refund via your initial payment method. This could be Paypal, BACS transfer or credit/debit card.

Yes, we accept returns of any item when notified within 14 days of the goods being received. TWC will cover the return delivery cost if the goods are faulty, not to the expected standard or as described. In such instances we will arrange collection and issue a full refund once we have received the goods.  The purchaser will cover the cost for all other returns such as a wrong product order. Please remember, we can supply free samples to try before you buy! Please ensure all products are in the original packaging and in good condition when returned.

Textile cloths are more widely recognisable as "rags". Although this suggests an ex-clothing product, the vast majority of our cleaning cloths are ex-hotel laundry. In effect they are repurposed products.

Lint free cloths are manufactured solely for wiping cloth purposes. As they are less bulky than textile cleaning cloths you will get more individual cloths per kilogram and therefore better value for money with a lint free product. As non woven technology improves, lint free cloths are gradually looking and feeling more like textile cloths.

The term lint free cloth is a common name for cloths made from non-woven fabric. This is effectively a man-made material that is manufactured from a sheet of fibres, bonded together into a web by heat. After this,  the sheet material is rolled in large mill rolls then it is converted into a variety of products. Fibres such as polyester, polypropylene and viscose are widely used in non-woven products and often combined with wood-pulp when manufacturing wiping cloths.

Simply put, lint free means that no fibres get left behind on surfaces when wiping or polishing. This is handy when cleaning glass or metal for example. It is also useful in working or home environments where cleanliness is critical.

Most of our textile cloths are from UK based commercial laundries. The majority of the materials are ex-hotel rental and once they are damaged or if they fail quality control, they are rejected. Rather than being sent to landfill/incineration, they are re-routed into the cleaning cloth market.